(NB See my update further down in this post.) Very friendly staff and a great cup of coffee. Warm and inviting (never met the stroppy manager that other people have moaned about on this forum)Stop press: just popped back in today, not long after my posting above - and yep, the manager is very stroppy but also very tired. I think she might need some more help behind the scenes or she could start losing customers.
Staff were incredibly accomodating and great service!
Lovey staff but really stroppy & grumpy store manager (Im assuming she is the store manager as the only one of the staff who is not wearing the uniform). She is rude and always make you feel she is doing you a huge favour by just taking your order. Shouldnt be in this business
There are better cafs in this franchise; the name, which on the whole stands for good quality, has been let down here. The staff, too often a bit abrupt and inattentive; the coffee is usually good, the hot chocolate a lot better. The pastries are hit and miss, often miss. Lots of room for improvement here -- if you want the best Valerie experience you'll have to go to Knightsbridge or Mayfair/Soho. After frequenting Valerie's for over 25-years, it's regrettable that the expansion of the name has meant a lot of poorer quality franchises. If you like then please .. "Similarity breeds contempt".
A really comfy place for a coffee. A great selection of breakfast/brunch and a value two course meal. Cakes are delicious. Will definitely go again.
Patisserie Valerie - Richmond is a UK Bakery based in Richmond, Yorkshire and the Humber. Patisserie Valerie - Richmond is located at 13 Sheen Rd, Richmond TW9 1AD, UK.
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