If I could give it zero stars I would! The owner and her staff are appalling! So rude its like the customers are an inconvenience I felt so uncomfortable! I always try and support small businesses but I definitely wont be going back in here again I do not recommend.
Super little shop with lots of stuff for cooks!
A veritable cornucopia of kitchen and baking equipment, all with friendly and helpful staff. Excellent service. How shops used to, and should be
A veritable treasure trove of kitchen equipment. A helpful chap provided me with everything I needed for a big birthday cake I'll be making. This is not a good shop to take kids to as it's so compact, but that just means it's a real treat to go solo shopping here at the weekends!
If the comments below are to do with an Emma Bridgewater large mug being returned, then I feel impelled to answer in our shops defence. It was not yourself that returned this product, maybe your wife. She had not proof of purchase and told me it had been bought from us a few weeks earlier. That the crack appeared in the first couple of weeks. I said she should have let us know sooner as sometimes there can be a manufacturing fault or hairline crack that does not show up until hot water is paced in the mug and the crack expands. This can happen and when the customer informs us we would refund or replace the item. In this case the mug had been bought ages before and used on more than one occasion. However even without a receipt and proof this was purchased from our shop I offered a replacement at cost price. I did not have to do this but by of goodwill I offered. I feel your comments below are completely unfounded and unfair. We cannot be expected to replace every item that has been bought from our shop that happens to get damaged. I am sorry that you felt you had been badly treated, but on our part I think the lady we served was dealt with fairly.
Kooks Unlimited is a UK Home Goods Store based in Richmond, Yorkshire and the Humber. Kooks Unlimited is located at 2-4 Eton St, Richmond TW9 1EE, UK.
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