AVOID AVOID AVOIDRude owner who is purposely unhelpful!When my partner asked him where some dog chews were, he responded by SHOUTING! Items are old in this shop too, as they have too much unwanted stock. Staff are always leaving and the owner is unable to retain staff. It's sad that all the helpful staff have moved on. One particular member of staff who has stayed on doesn't actually do anything and is unwilling to move and help a customer. I've now moved all our pet purchases to pets at home. Staff are friendly and helpful there. You'd think the owner is doing you are favour when you go into the shop. He doesn't value his staff or customers. Sad as it was a good pet shop years ago!
Only popped in for some dog food, but ended up getting help with a completely unrelated issue. I needed to print some documents in an emergency and Tracy and Alison insisted on helping me. It really was above and beyond anything I could have expected. Thank you so much! Merry Christmas :)
Never call when they say they will. Ordered a product in and ordered the complete wrong one after me waiting 2 weeks of being told it will come in in 2 days. Just bought my own else where so save the hassle of dealing with this store.
Lovely shop and lovely staff. Even better as I notice they can deliver to me. The lady that helped me was very knowledgeable and helpful
A change of staff can make all the difference. A year ago the reviews were reflecting the way the staff were but now the shop is tidier and such a nice atmosphere. A pleasure to shop and get the right advice. Keep up the good work.
SHEEN Pets Company is a UK Pet Store based in Richmond, Yorkshire and the Humber. SHEEN Pets Company is located at 417 Upper Richmond Rd W, London SW14 7PJ, UK.
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